NT31 upload program to Support tools error

[haiunilever 0]

Hi friends, I have an NT31 touch screen (NT31-ST121-EV2). Its system software's version is 3.2 My Support tools software version is 4.0 (or 4.7, I cannot remember exactly). Whenever I tried to upload the program from the NT31 (for backup), the following messagebox always appeared: "The version of NT31 system software and support tools do not match. Please check the version and upload again. Communication aborted!" Does anyone know how to solve it? Please let me know! Thank you very much for your help! Hai

[pycathiu 0]

you should setup it's system programm again.

[PdL 71]

Make sure the type version selection while selecting Upload application from NT support tool matches the actual PT.

[x_y_z 0]

I meet with the same problem. NT31-ST121-EV2 system version 3.21. When I want to upload the program with ntst support tool; it gives error like that: the system verison and support tool program doesnt match. But when I try to upload the program with NTST transfer utility, it uploads normaly. I save the program as mmi file. Then I open the nt support tool, ant try to open the *.mmi file. But it gives an error like that : this version of the file cannot be loaded. I use the last verion of NTST (ver 4.84). But ? can't upload the program. I want to upload the program from NT31-ST121-EV2 ver 3.21 and convert it to NT31-ST12*-EV3 ver 4.12. How I can handle this problem?

[MPM 1]

Hi Version 3.2 / 3.21 are versions which can only be uploaded and downloaded from and into terminals. I know there is a special tool for that. You can not edit or do anything with it, just upload / download. You should contact your omron office. regards, MPM

[x_y_z 0]

But the system verison of the HMI (NT31-ST121-EV2) that I want to upload from is 3.21 and the system verison of the HMI (NT31-ST12*-EV3) that I want to download into is 4.12. So I can't download the *.mmi file with nt trasnsfer tool. There was a same panel NT31-ST121-EV2 ver 3.2. I found a system version 3.21. and downloaded into by system installer utility. It is ok. Then you can download *.mmi with nt file transfer utility. But now there is a panel that coded NT31-ST12*-EV3 and sytem version 4.12. I wanted to download the system version 3.21. It doesn't apply. Because of HMI code is EV3, in the system installer menu, you have to select NT31-V3. And I can't find a 3.21 system version database file compatiple with NT31-V3. Is there anyone who knows?

[MPM 1]

can you send me your program so I can give it a try. which version of NTST do you have, 4.82 is the latest , and can be found in the utility folder of your CD one DVD. Maybe your version is too old. regards, MPM

[x_y_z 0]

Thank you very much. I use NTST ver4.84 ( from CXONE 4.22 DVD ) The file is on attechment a.rar

[gmech 0]

On ‏۱۳۸۴‏/‏۱۰‏/‏۲۶ at 6:07 AM, haiunilever said:

Hi friends, I have an NT31 touch screen (NT31-ST121-EV2). Its system software's version is 3.2 My Support tools software version is 4.0 (or 4.7, I cannot remember exactly). Whenever I tried to upload the program from the NT31 (for backup), the following messagebox always appeared: "The version of NT31 system software and support tools do not match. Please check the version and upload again. Communication aborted!" Does anyone know how to solve it? Please let me know! Thank you very much for your help! Hai

i have same problem. what do me?

please help me

sa.espadan@gmail.com

[Michael Walsh 268]

On 10/20/2011 at 0:42 PM, x_y_z said:

Thank you very much. I use NTST ver4.84 ( from CXONE 4.22 DVD ) The file is on attechment a.rar

^ this.

[Umair_Shafiek 0]

Hi there,

can anyone help with the Omron transfer utility setup?

Kind of urgent, stucked at machine.

Can be shared @ umair_shafique@outlook.com

Edited 1 April by Umair_Shafiek

[photovoltaic 136]

38 minutes ago, Umair_Shafiek said:

Hi there,

can anyone help with the Omron transfer utility setup?

Kind of urgent, stucked at machine.

Can be shared @ umair_shafique@outlook.com

38 minutes ago, Umair_Shafiek said:

 

Download it here: https://forums.mrplc.com/index.php?/files/file/1208-nt-support-tool-487e/

Edited 1 April by photovoltaic

[Umair_Shafiek 0]

Still getting error "This version of the file cannot be loaded". I have .mmi file of original program. Snapshot attached of error and Tool version. Manufacturer is saying to use "Transfer Utility application" and it will work, ICON also attached for reference. But no such application is available other than manual that describes it is deliverred with NT tool CD.

Have gone through many forums but no success till. Kindly help if anyone have cleared this issue.

[IO_Rack 192]

If I'm not mistaken, the mmi file is for the much older DOS software. Isn't there a conversion utility in the NTST folder?

Alternatively, you could try to get the DOS software to work somehow.

NTSS233 - Demo Software - Forums.MrPLC.com

[Umair_Shafiek 0]

Thanks for the response, but I can't see my HMI model in this. I am trying to download program in NT631C-ST141-EV2. For which i have the .MMI file.

[Umair_Shafiek 0]

And for support tool, its in the manual that there is a Transfer utility application that is provided with the CD. That can help me out I guess.

[photovoltaic 136]

Can you share the mmi file?

 

[Umair_Shafiek 0]

12 hours ago, photovoltaic said:

Can you share the mmi file?

 

Dear, file has been successfully opened in tool with that additional registry file you provided. Many Thanks.

Now, when try to download program in HMI it give PT configurations mismatch error. Old system version was "Omron Direct Access E V3.20" in PT and new system version "Omron Direct Access E V3.23". Can this be the fault.

Have shared fault  and PT configuration selected in program. 

Can i have the system installer file for 631C Omron Direct Access Version 3.20 file. 

Kindly review and advise!

 

[photovoltaic 136]

7 hours ago, Umair_Shafiek said:

Dear, file has been successfully opened in tool with that additional registry file you provided. Many Thanks.

Now, when try to download program in HMI it give PT configurations mismatch error. Old system version was "Omron Direct Access E V3.20" in PT and new system version "Omron Direct Access E V3.23". Can this be the fault.

Have shared fault  and PT configuration selected in program. 

Can i have the system installer file for 631C Omron Direct Access Version 3.20 file. 

Kindly review and advise!

 

It sounds like what you need is 3.23 so you can upgrade your NT to 3.23 (attached).

NT-AQH0F.63C

[Umair_Shafiek 0]

20 hours ago, photovoltaic said:

it sounds like what you need is 3.23 so you can upgrade your NT to 3.23 (attached).

NT-AQH0F.63C

Dear what should solve my problem is file that have version 3.20. Can you advise where I can get that? Or is there possibility, I can select the same version in my backup Program?

I have already downloaded this file and got error of configuration mismatch shared earlier. 

 

[photovoltaic 136]

My understanding is that your project is 3.23 but your PT is 3.20. If this is correct then you can update the system version on your PT to match the project.

[Umair_Shafiek 0]

My project is 3.20 and PT is 3.23. I need PT program to replace with 3.20. Omron CX One 1.0 or NTST V4.7 can help me out. Last upfate of PT program 3.23 shows upgrade date of august 2007. So any NTST before that may have system program file of 3.20. Can i find this?

 

[photovoltaic 136]

I can't locate the firmware for 3.20 - I checked many versions of NTST