Moggie

Simatic TP 1200 Comfort

8 posts in this topic

Has anyone ever had any luck in carrying out a factory reset or OS Update of a TP 1200 Comfort panel?

I have a TP 1200where the "Start Center" does not show when the panel is rebooted, nor does the application auto start.

This seems to be a common problem with the TP 1200 & TP 1500 comfort panels.

Tech support answer is to to carry out a OS Update & Factory reset.

Tried - it is still the same!!

I now have a very expensive "brick"

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Moggie

what version of portal and firmware are you using ?

If you can see a MAC address then it’s not a brick 

 

Edited by jrw

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Thanks for the reply,

The original application was written in TIA 13 - I upgraded the application to V16, the HMI was updated to the latest firmware, with the same result.

The Start Center" never appears (either before or after the upgrade) 

I can see the MAC address and the software says its doing an OS update with Factory reset but after the HMI reboots the application does not Auto start, the Start Center never appears.

If I go to \Flash\Simatic\ "folder" I can see the HmiRTm.exe file but when I try and start it directly it does not start.  

Strangely I can start the application via pdata.fwc but not all functions are available and the simatic memory card is not seen by the application. 

I have checked the "wait time" by going to control panel and then transfer settings tab "directories" - the wait time is set to 3.

Searching the internet this seems to be a common problem with the TP Comfort panels.

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Hi there! 

Reading this sub-forum I reached your topic. It happened to me some time ago and after searching everywhere and trying everything, I couldn't fix it either. So I was just curious if you got something since your last post or is it that common to end up with an expensive brick, as you say.

Cheers.

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11 hours ago, sigmadelta said:

Hi! Yeah, I read that link and tried everything suggested, as long as various topics from users facing the same problem and it wasn't that rare to end up with a 'brick' panel, even following Siemens' instructions. So I was just wondering if this user got it to work somehow, but I see it's still an unsolved problem here.

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Posted (edited)

I tried everything recommended by Siemens and nothing worked.
I sent it to a specialist repair company and they had two goes and getting it to work - I have no idea what they did to make it work though.

I now use it as a test unit - I would not use it for a customer as I do not trust it.

This does seem to be a common problem with these HMI's

 

Edited by Moggie

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Robror,

I sent you a private message.

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