On the HMI where you select pages select more go to offline mode then select serial transfer mode. From the software select File VCP transfer and then you can upload or download. On the right tab you can also set the comm ports. If the Upload gives you trouble what I've had to do in the past is cycle power to the HMI then when it starts note the name of the .PPS file then when you select upload then type that name in and it has worked for me. Do you have the panelmate power pro software? I do and it says PM config in the working space so I am assuming it is the same. At work I have made a document with screen shots for the other guys on how to download. I could possibly send this to you. One other thing to note if it has lost everything when you go to download you many have to download the Executive firmware, then the AB driver, then the config file.