GOT 2000 Operator Authentication

[katmandoo tortoise 0]

Hi

I am making a new project on a GT2512 HMI, and I want operator authentication.

My problem is the first login. I have loaded the project from scratch, but when I go into Operator Management I am challenged for the administrator password. I guess there must be a default first time password, but I don't know what it is, so I can't get in to set our own oprrstors and passwords

There must be something obvious I am missing!

Any help gratefully received 

[Yuto24 2]

If you have different passwords levels the problem might be the security level of the screen, you need to mach the security level of the screen to the password level

[Gambit 326]

If I remember correctly the first time you are prompted to create one.

If something went wrong here i would just reinstall the Boot OS and download again

Edited 14 Sep 2023 by Gambit

[katmandoo tortoise 0]

8 hours ago, Gambit said:

If I remember correctly the first time you are prompted to create one.

If something went wrong here i would just reinstall the Boot OS and download again

Ah, ok. That may be it. The HMI has been used to test another project, so maybe it has something stored in there. How do I reinstall the boot os?

[Gambit 326]

same way you install the project but instead of the project select Boot OS.

You should always do this as there might be a difference between the boot os in the GOT and the one the software is expecting 

Edited 15 Sep 2023 by Gambit

[katmandoo tortoise 0]

Thanks very much. Problem resolved.

Reloading the Boot OS did indeed return it to factory state.

Help much appreciated