PDF Viewer (FoxItReader) in Factorytalk ME

[LoveDoctor 0]

Hello! First time poster!

I am trying to access a PDF file on the removeable SD on the back of the panelview (Storage Card2) and get an error using ActiveX Controls;

"There was an error opening this document. Sharing Violation!"

The HMI is a  2711P-RDT15C

I have called Rockwell support, as well as used various articles from the RA DB and still nothing.

Things I have tried:

- Reading from various storage cards and USB devices
- Reading from my documents
- Various syntaxes:
      "\Storage Card2\M1.pdf"
      "Storage Card2\M1.pdf"
      "Storage Card2/M1.pdf"
      Many others as well w changes in slashes, spaces, etc

- Power cycling between failed reads

FoxItReader CAN open. The file CAN also be selected and opened by browsing the OS on the PV - both on the storage card and when moved into my documents.

The current parameters for the ActiveX program launcher are:

Program location: "foxitreader.exe"
Program Parameters: "Storage Card2\M1.pdf"

If anybody has any insight into this issue it would be greatly appreciated.