sysmac studio Sysmac Studio giving me "Failed to initialize"

[scottpon 0]

We have not used Sysmac Studio in a while (more than 3 yrs).  so when the engineer tries to start it, we got: “Application Error: Failed to Initialize Sysmac Studio.  Sysmac Studio will now terminate”

There was another post from 2019 saying that there were windows updates and they are rolled back. but that was in 2019, and it wasn't clear what updates were rolled back.  I have update the software from 1.40 to 1.56 manually (the auto update didn't work) but the message still appears.  We are running Windows 10.

Is there anything I can look for to get this resolved?

[IO_Rack 192]

Try running the auto update again. I'm running V1.58.

Since it's been a while since you've used it, the Upgrade Utility will likely need to be updated first, then it will update SS.

[scottpon 0]

Hello.  I have run the Auto-updater.  but it has not worked:

It scans for updates for CX-One and Sysmac Studios for 5 minutes.  I had to setup an account and in that account register the Sysmac Studio's license (which was hard to figure out which version I had).  then I entered my account info and a license.  it doesn't accept it.  I entered the CX-one into the account and into the Autoupdater.  it appears. but no Sysmac Studios.  (only CX-One). 

ARG. Thoughts? I'm thinking remove Sysmac Stuidos and reinstall. 

[BE 15]

6 hours ago, scottpon said:

I'm thinking remove Sysmac Stuidos and reinstall. 

I think this might be your best bet, just make sure you have copies of any projects that are on the machine (not sure if these are removed during uninstall).

 

7 hours ago, scottpon said:

I had to setup an account and in that account register the Sysmac Studio's license (which was hard to figure out which version I had).  then I entered my account info and a license.  it doesn't accept it

If the computer already has the software on it, you shouldn't need to put the license information back in to do the update (at least I don't). The updater does ask me for a license for CX-One (which I don't have, and don't have installed either) but I just press cancel for that and then it lets me update Sysmac Studio. If I put my Sysmac License in when it asks, it also rejects it, because it isn't a CX-Once license.

FWIW, I am currently running V1.57 on Windows 10

[IO_Rack 192]

The license key is used for the installation only. As BE mentioned, you shouldn't need to enter it again. It's been a long time since I've had to register but I do believe you'll need to provide the email address associated with the license registration to perform updates. This prompt will only happen the first time you run the auto update utility.