Problem opening a NT20 screen project

[Winall 0]

Hi all,

My customer sent me a HMI project file for NT20-ST121B to convert the screen data to a newer series. Problem is the project file was created by DOS software and  NT-Series Support Software cannot open it directly.

So when I used Import function to import the project file (with .m2s extension) to NT-Series Support Software, the following error appeared:

The error message didn't give me any hint as to how to import it. I guess it has something to do with Direct Access version of the program.

So I tried NTS233 for DOS to open it. But it reported an error like this:

 

Can anyone give me a hint?

Thanks a lot.

 

[IO_Rack 181]

Jay Anthony knew these screens very well. I would read his comments carefully.

Is it possible to get your customer to check and/or change the mode on the screen then upload again?

[Winall 0]

12 hours ago, IO_Rack said:

Jay Anthony knew these screens very well. I would read his comments carefully.

Is it possible to get your customer to check and/or change the mode on the screen then upload again?

Hi IO_Rack,

Thanks for your quick reply.

The touch screen seems to malfunction already. All attempts to upload the program using NTST weren't successful. 

Hope to receive some more thoughts. 

Thanks in advance.