Two problems on two different computers

[Michael Lloyd 85]

Problem 1: Laptop doesn't recognize the license dongle. FlexNet server stopped and won't start (Flexnet doesn't ring any bells, is that the right server for license files?). No license available My laptop was working fine. It hasn't been on the company network for about 3 months, which is probably why it was working fine. When I plugged it into the network I got the "you aren't authorized for this network, begone you evil Russian hacker"... ok, I made the last part up. Our wonderful IT lady (seriously) came by, clickety clackety click, and now the laptop works on the network but the license server stopped working. It gets better. The desktop, 2' away, that has been on the network for the whole time, works fine. The server is running, licenses are recognized. Life is good.

 

Problem 2: Neither the laptop or the desktop will let me add a 1756 IRT8I 8 channel RTD / Thermocouple AI card (Rev 11). I sent the program to a friend and he was able to add 2 with no issues. He sent the program back to me but when I opened the program, then opened the module, and then made a simple edit (renamed the card to RTD1) it pops the same error as always  

PS1756ApexAnalogTagExt  a big red X and OUT OF MEMORY. Click ok and the program faults and shuts down, eventually popping a fatal error message that basically says there's no message.

It's a do nothing program that is literally just IO cards. I've got to FAT a panel in a few weeks and I need a way to force IO. I can attach it but since one person can edit it and I can't on either machine that seems pointless. I tried it on the laptop before I screwed up and put it on the network and got the same error. Only if I try to add the RTD card though. All other cards are fine.

I've updated AOP's, make that- I've updated gobs of AOP's, giga gobs even. I've done the same with EDS files. I've rebooted numerous times. I made sure my computer was plugged in and the monitor was turned on :/ (shout out to IT helpdesk people everywhere). I've tried colorful language, hateful stares... nothing works so I'm going to the one place that usually has a solution... 

Studio 5000 version 28 btw.  

Plan z is to try loading the software on my personal laptop and seeing if IT proofed computers work any better. I was pretty sure the AOP was going to fix it. Nyet...

[BobLfoot 301]

Have you tried blowing away the harmony files of RSLinx?  Then rebooting and trying to access the RTD Card.  This has had limited success for me with "strange" i/o related issues.

I also did a quick google search and FlexNet is a licensing software for DRM and such.  I would consider reinstalling V28 with repair option on the laptop if you haven't already and make sure that Factory Talk Administration is configured per the manual.

[Michael Lloyd 85]

Deleting the RSH and RS? didn't fix it on the desktop. Programs used to work in both. They still open in older versions

I just tried to reinstall with repair but there was no option to repair. I can't even reinstall over the top of V28. The strange thing is that the software works, just not with the RTD/TC card

Edited 24 Sep 2020 by Michael Lloyd

[Michael Lloyd 85]

Once again it appears that posting on a forum will resolve problems

For instance - the security key issue "fixed itself". Yesterday, post IT update, there were no Factory Talk service running. They were all gone. I left the laptop on and logged in over lunch. It logged out but things happen in the background. The laptop now has all of the services back and it recognizes my license dongle. No software installs were performed. I think the IT help desk was working behind the scenes. They knew there was a problem as of yesterday. It's not unusual for that to happen. (no longer working, read on)

I think the AOP issue is simpler. I tried another group of AOP's. Bear in mind that I downloaded Gigabytes of AOP updates. This one is the most recent: RA1756ApexAnalog_Rel_4.02.26_Signed and I can now edit the RTD cards without crashing the software on the desktop

And in the time it took to type this, the laptop "FlexNet" problem is back. When I could see my license files and I checked the server all it said was server. Now it says FlexNet and none of the software is authorized. I turned off the WiFi and shut the computer down. I'll get back on it tomorrow. 1/2 way there...

Edited 24 Sep 2020 by Michael Lloyd

[BobLfoot 301]

Glad you're making progress @Michael Lloyd sorry I don't have anything useful to contribute.

[Michael Lloyd 85]

You were very helpful Bob. You pointed me to the FlexNet problem. I didn't realize that it wasn't AB software. It looked odd to me. I didn't remember the server being called FlexNet, because it isn't, but for all I knew AB had changed it. I've attached what I think is the last piece of the puzzle. I don't know why "it worked and then it didn't" yesterday. 

Note: I think I uploaded it. I can see the file but it popped an upload failed screen when I tried to upload (edit - Nope... no file uploaded. Standby. I'll put it in Dropbox and link it.

Edited 25 Sep 2020 by Michael Lloyd

[Michael Lloyd 85]

Final resolution was to take my laptop off of the network. The FlexNet "issue" is only an issue when the laptop is in the WAN but I can't find any software or driver that's causing it. I also loaded version 31, some patches, and AOP's. Both computers work now. The desktop is on the network and the laptop isn't. I suppose I should try it on the network since I made the same changes to it. Maybe later :)