Add-on Profile install help

[joon123 0]

First, I'm a bit of a novice when it comes to downloading and installing new Rockwell software.  I'm comfortable using the software once installed.

 

We got a new panel built by an outside company.  It has 5069-306ER processor with ver 31 installed.  I'm good so far, I've got my upload and am online.

 

In the project tree is an "<Unknown>  device named RemoteIO with an IP address.  Open up RSLinx, it shows up as 1734-AENT/C.  That make sense, a remote I/O device.  So, Linx knows what it is.  I download the AOP for the device, extract files, go through the setup and install procedure and reboot; but it doesn't seem to be working.  I still see <Unknown>.  This is where i need help.  Am i missing a step installing the AOP?

[pcmccartney1 141]

http://forums.mrplc.com/index.php?/topic/38645-add-on-profile-install-help/