Issue transferring project from Pro face HMI.

[Nddwind 0]

Hello, I am having an issue transferring a project from a Proface HMI Model: PS-3711A to my laptop.

I am connected through ethernet and using the same subnet, when I load the Transfer tool from Win Pro EX (version 4.09) and select the receive button it launches a window that seaches for my HMI which it is able to successfully locate.  When I select the HMI from the auto search window, it connects and begins to transfer data, where it gets stuck at "Receiving Project" forever.  Tried just about everything I can think of.

I normally work with rockwell so I am not very familiar with pro-face products.  Just wondering if anyone else has encountered the same issue, or had any ideas for getting around it.

 

Thank you

Edited 3 May 2020 by Nddwind