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Panelview Plus 600 Pushbutton Issue

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We have a Panelview Plus 600. One of our panels is labeled "Motor Control," in charge of turning on/off different pumps. The problem is while the system is running, clicking the on/off button will not turn any pump off. When the system is shut down, the pumps can be turned on and off but not when the system is running. I'm trying to shut off one pump without shutting the whole line down. Any help is appreciated. Thanks.

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Sounds like it is in the PLC side. If it works with the system not running, then the PLC must be holding out the command.

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