Young_Engineer

Ultra 5000 drive, Firmware issue.

5 posts in this topic

Hello,

I'm trying to do a firmware upgrade on a ultra 5000 drive.

When selecting the file it says ''is not compatible with the drive series''

I'm sure the file is the right one, and not corrupted.

Is it possible that by accident the 1st firmware file is gone? And therefore you 

first have to download the V1.0, before upgrade the drive?

What is going on?

Greetings,

ab ultra 5000.png

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Difficult to see the pic but what series is listed on the Drive's label?

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It says Ultra 5000

Modelnumber: 2098-IPD-020 (Series B)

Current firmware version V1.10 

The software I use is Ultraware V1.64

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When I started to look into this I was surprised that you have to have a different contract for technical support as this product is obsolete as of 2013.  (One of my customers has purchased every ultra5000 he could find in order to support older installations, about 500 units).  So I couldn't find a list of Series verses firmware release compatibility.

Sorry I couldn't be of more help.

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