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Guzan

Problems updating an NS5-V1 firmware

7 posts in this topic

Last week I tried to update 2 machines from a customer. For my shame I cannot accomplish that objective because of the firmware of the NS5. The NS5 is a SQ-00B-V1. The project is in version 8.0 so I tried to update the firmware from 5.0 to 8.0. I tried everything, I formatted the CF in FAT16, FAT32. And I even formatted the CF in a CJ1… and nothing. The result was always the same, blank screen and orange led. I tried with different CF, a 128MB and a 2GB (both SanDisk). I tried with the firmware 7.0, 8.0 and even 8.1. Nothing, blank screen and orange led. I think it's because of V1, I update many V2 and I never had problems. Please advice. I need to give an answer to my customer.

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Hi Guzan, V1 hardware is not your problem. The other cards you use are probably also formatted wrong. Solution: buy a NEW memory card, put a label on it "NS firmware" and NEVER format the card or use it for other purposes. HowToRecoverUpdate_Eng.pdf

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Hi Pdl, I remove the communication cable when I tried the update. About the formatting, I even tried in the CJ1. The CFs are both SanDisk, maybe is better to try a different brand of CFs and try your solution. Is there any other brand of CFs known for being better to use in the NSs. The problem is that I have to solve the problem in the next time or the client will stay very angry with me.

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Hi Guzan, The only thing that might work is to format the card in an (old) digital photocamera that takes CF cards. Otherwise I suggest you just buy a new card. I have had good experience with both A brands (sandisk, kingston etc) as B-brands, as long as they were not formatted. Do you have a NS terminal in your office to bench test?

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Hi I agree with PdL. I just want to add. Do NOT use CF of 2GB or higher to do the updates. this will fail. regards, MPM

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What exactly is the failure? I always use a Kingston Elite Pro 2GB. Never had any problems.

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I agree that the CF card is most likely the problem. It has to do with not only the FAT / FAT32 / NTFS formatting, but also the low level formatting of the card when it was produced. Sandisk is usually a good choice. I usually try to find 128 meg cards, as they would have been produced in a timeframe when FAT was the standard. I have been able to reformat a card that was originally FAT and then changed to FAT32 or NTFS back to FAT from the Windows command prompt using the following command. assuming the CF card is the E drive Format E: /FS:FAT The Sandisk card below has never failed me for an NS. I have bought several on Ebay specifically for NS. Omron also sells CF cards that are compatible with NS.

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