All,

I am trying to help a customer with a problem thousands of miles away. The program has some problems and needs to be corrected and the customer does not have any kind of programming device.

I am also not sure that the PLC is setup to read an EEPROM on power up.

I sent a replacement EEPROM but the PLC is not reading it and is still running the old program.

Can the status file be saved on the EEPROM and automatically loaded on power up so that when the new eeprom is installed it is automatically loaded.

did you try to conect to the PLC via moden?

Kevin,

just something to consider ... maybe the customer could ship the processor back to you for a program download ... you could take care of any EEPROM issues before you shipped it back ...

just a thought ...

Kevin:did you try a remote conection to the PLC?
I in el Paso TX.area and a crazy idea came to mi head may be une of the person in this forum is near to you customer than you so this person can go to see you custemer and fix the problem if we consider the main prioriti is the customer servise this can be a fast solution?