I am currently working with a customer's RSLogix 5000 Enterprise Edition software which has versions 12, 15 and 16 installed on the laptop. These are the only versions he has at his plant. He has an older machine which has a CompactLogix L32E processor with firmware version 13.24. Connecting to the controller with RSLinx returns a big question mark and the name of the processor. I eventually discovered that this is due to the mismatch between the processor's firmware version and the firmware version available within the RSLogix 5000 that I used. The customer does not have a backup copy of the controller's program so a firmware update is out of the question. Do I have to obtain version 13.00 of the programming software and how much does Allen Bradley charge for the additional version?
Thank you for any help you can provide.