chelton

Sysmac Studio 1.29.1 crashing

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Has anyone had any problems with the latest update to SS 1.29.1 ?

Since the latest auto update I cannot use the file menu on the top left of the screen. Screenshot attached.

All the other menus work just "File" I can scroll from HELP across all the menus until FILE then Sysmac studio stops responding.

I have tried creating a new project or opening existing projects.

I'm guessing my Sunday will be spent Un-installing - Re-installing updating.

 

5d3cf67569541_SysmacStudio1.29Error.thum 

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All good here.

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Ok, so after a complete uninstall, reinstall, upgrade i get the same results.

I know i'm on an older pc with only 4gb RAM but to go from the EDIT menu to the FILE menu takes 1:40 (1 Minute 40 Sec).

Prior to the update it was instantaneous.

 

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OUCH! That is weird.

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Strange no issues here on any of my machines.

Check for Windows updates, check for patches to Microsoft .Net

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On 29/07/2019 at 1:51 AM, Crossbow said:

Strange no issues here on any of my machines.

Check for Windows updates, check for patches to Microsoft .Net

Hi Crossbow,

On this particular PC I'm running win7 Pro automatic updates for windows is on. 

I'll look into .NET and see what versions are installed 

Everything else is behaving normally.

Cheers

 

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27 minutes ago, chelton said:

I'll look into .NET and see what versions are installed 

I haven't experienced the exact issue you describe but I have had issues with .NET installations. I installed an old version of Sysmac Studio then did the auto-updates. One of the intermediate .NET installations was missed. I don't remember the symptoms.

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Maybe it will sounds weird, but check antivirus as well. I can't do online edit while my realtime scan is on.

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On 31/07/2019 at 1:03 AM, scotty134 said:

Maybe it will sounds weird, but check antivirus as well. I can't do online edit while my realtime scan is on.

Yes this was my initial thought, i completely removed my AV software "AVIRA" but the issue was not resolved.

OK so i have found out what is causing the problem but i'm not sure  how to fix it.

I manually started stopping services in the windows task manager, when i stop the "spooler" service everything works perfect. Start it again and the problem returns.

Anyone have any ideas?

Cheers

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Further update.

My default printer was printing to a CUPS print server. This server was offline. I changed my default printer to a local printer now everything is working again.

I can reproduce the problem by changing the default printer back to my print server ( that is currently offline )

 

Edited by chelton
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Interesting - you never know what is going to cause a problem. We always blame the application - lesson learned for all of us I guess.

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