Vinicius Santos

NT Support Tool Ver 4.87

6 posts in this topic

Hi guys,

I need to upload an NT31-123B-EV3 IHM (System Ver 4.2), but the software I have installed is NT Support Tool Ver 4.87, does not include the PT model I need (System Ver 4.2), has only NT31-V2 / V3 (System Ver 3.1 / 4.1).

Does anyone have a solution to this problem?

obs: * HMI:         NT31-ST123B-EV3 (System Ver. 4.2)
        * Software: NT Support Tool Ver 4.87

Best Regards,

NT_support_tool_4_87.jpg

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Can someone help me? With this problem reference a NT31 Upload Issues.

Error

System program version installed in the PT and the application version selected in the support tool does not match. Please check the system program version in the PT and the selected model at the Support Tool. Communication aborted.

I have tried all the NT31 model types on the Support Tool but keep getting the same error on PC -

 

 

 

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I have not used an NT panel in a very long time. Probably many of the forum members have not either.

I do remember reading about a similar issue. Try searching these forums. I'm sorry I don't have a better answer.

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Maybe?

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That looks like the answer...  Worth a try...:shrug:

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