Powerflex 755 autotune

[janasamara 0]

I'm trying to configure the powerflex 755 to work in closed loop, but I'm having problems with auto tune. When I choose to tune, the test starts normally and performs the static test successfully. Then, when it will perform the axis movement occurs the following error: error number 79 ( Excessive Load :  The motor did not come up to speed in the allotted time during Autotune. )
If I try to work without performing this test another error appears: number 7 (motor overload)
I tried to find in the rockwell manual some information on why this error occurred but I did not succeed.
I'm using an incremental encoder to give feedback .
I do not know what to do . Is it a misconfigurate parameter ?
Please  can anyone help me? 

Thank you

Edited 19 May 2017 by janasamara

[Coutoar 1]

Hi Janasamara.
Check parameter 309 SpdTrqPsn Mode A = 1, if it is to work as speed regulator and also check the encoder connections, the channels can be inverted (A, / A, B, / B). You can also autotune as an open loop to eliminate some encoder or board problem.