niklas

Restart button GT Designer

10 posts in this topic

We are currently having issues with a non-responding HMI (GT25) when it has been on for a longer period of time. It responds to ping but every time I try to connect via USB or Ethernet in GT Designer 3 it doesnt reply. The solution is just to reboot the panel. Therefor I want to add a button or similar to just reboot the panel. Is there a known solution for this? I don't know of any and googling it isn't really paying off.

Before you say it, Mitsubishi has no ideas what this comes from, even though they analyzed the Project file.

Thankful for your support.

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Have you updated the Firmware to the latest version? and also the Boot version.
 

Edited by Gambit

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14 hours ago, Gambit said:

Have you updated the Firmware to the latest version? and also the Boot version.
 

Yes I have, both of the firmwares is up to date. I have also tried formatting and then reinjected the program.  

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Strange has Mitsubishi been able to reproduce the problem? 

Anyway as far as i know there isn't any Reboot function Can you still access the utility screen when this happens ?

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21 hours ago, Gambit said:

Strange has Mitsubishi been able to reproduce the problem? 

Anyway as far as i know there isn't any Reboot function Can you still access the utility screen when this happens ?

The HMI is fully functional and useable at all times. This is not the issue. The problem is to connect to it via GT Designer 3.

I can access Everything in the HMI, including the utility screen.

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I understand the problem. I just wonderen if it was reproducible. 
If not I would exchange the unit.

From a diagnostic point:
I was just thinking that than you could check the ethernet communication monitor from the util menu.
Maybe there is a  error when you try to connect via ethernet.

Another solution might be to add an extra ethernet card to the GT25. 

 

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Are you monitoring the PLC through the HMI? 

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3 hours ago, Gambit said:

I understand the problem. I just wonderen if it was reproducible. 
If not I would exchange the unit.

From a diagnostic point:
I was just thinking that than you could check the ethernet communication monitor from the util menu.
Maybe there is a  error when you try to connect via ethernet.

Another solution might be to add an extra ethernet card to the GT25. 

 

They haven't tried to reproduce the problem, therefor i don't know if it is the same on another device.

I shouldn't be bothered with adding cards to a completely new HMI. Maybe i'll have to Exchange it.

Just now, WattUp said:

Are you monitoring the PLC through the HMI? 

No, I am not monitoring anything. Neither does it work with an Ethernet Cable directly coupled or via USB.

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I use fx5u <ethernet> GOT GS21 <USB> laptop with GXW3 and GTD3 running simultaneously.

If GXW3 is in monitoring mode, writing from GTD3 to HMI is not possible.

If i try, GTD3 hang's for 25-30 sec. and then appears error connection message.

Stpping the monitoring and unplug/plug the usb fixes the problem.

I always turn off monitoring  from plc and test communication between GTD3 and HMI and if it is ok then i write to GOT.

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15 hours ago, glavanov said:

I use fx5u <ethernet> GOT GS21 <USB> laptop with GXW3 and GTD3 running simultaneously.

If GXW3 is in monitoring mode, writing from GTD3 to HMI is not possible.

If i try, GTD3 hang's for 25-30 sec. and then appears error connection message.

Stpping the monitoring and unplug/plug the usb fixes the problem.

I always turn off monitoring  from plc and test communication between GTD3 and HMI and if it is ok then i write to GOT.

I understans that but this is not the case. GXW3 or GXW2 isn't even started when this occurs.

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