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90-30 with Proficy

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Im having trouble accessing the processor and i/o fault tables for my 90-30 using Proficy 5.1. Online i have tried in programmer and monitor, using drop down menu "diagnostics", as well as double clicking the target as my rep told me to do. Previously I was able to see them and clear them from "diagnostics". Had to be in programmer to clear. Anyone know why I'm having trouble?

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rebooted the laptop and all is well

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