jjstubbert

Cannot get updated

4 posts in this topic

Hi I have been trying to get updates for my cx one and sysmac studio. I registered the products last week but when I do the update after I put in my email and license I get a fail to authenticate. Has anyone else have this problem

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Did you get an email back from Omron to say that the registration had been approved?

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No I never got a email from omron but if I go on my omron account all the info for cx one and sysmac are there

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And have you called or emailed tech support to ask them about it? 800-55OMRON. They should be able to assist much faster than hitting a public forum. Mine registered fine and updates are working here, so it's not a server offline problem. Sounds like your registration failed. Try to register again via the web. If it comes up with license or email already in use, then call tech support and they can fix it.

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